[Scale-planning] Expo Pass

Lei Zhang leiz at socallinuxexpo.org
Tue Mar 7 01:15:10 UTC 2017


There are people who are just getting their feet wet and only want to
see the expo floor for one afternoon. Having a cheaper expo-only pass
makes our community more accessible to these folks.

The vast majority of our attendees are not abusing their passes and
the majority of paying attendees buy full passes. Badge abuse does
happen, but the effort to try to curb abuse require more people power
for enforcement. With a limited number of volunteers, is policing
badges the best use of their time? Creating additional friction for
everyone just to stop a few people who are not really creating that
much harm does not make sense to me.

My suggestion is to only do enforcement in rooms that are packed. If
many people want to see a talk, those who paid for a full pass should
get priority. Instead of spending lots of time policing at the door,
the room monitor / announcer can just kindly ask those without a full
pass to leave before the talk starts, or ask everyone to check the
pass of the persons next to them.

For next year, I will look into getting color printers so we can print
"Expo only" in a different color. If the cost difference is not that
high, that is the easiest way to make badges more distinct. Having
different colored lanyards or stickers can create logistics problems
and those are not 100% full proof either.



On Mon, Mar 6, 2017 at 4:24 PM, Sean McCabe <sean at socallinuxexpo.org> wrote:
> Can I ask what the need was for an expo pass in the first place?
>
> If we don't advertise, on the website or at reg, but provide them to people
> who specifically ask. (exhibitors or people who only wanted to see the expo
> floor). Wouldn't that solve the issue at hand?
>
> I feel like people who want to get in for cheap or free are just going to
> find ways to do it anyways.
>
> Sean
>
> On Mon, Mar 6, 2017 at 4:17 PM, Lan Dang <ldangmlist at gmail.com> wrote:
>>
>> Hi Bruce,
>>
>> We were bummed that you couldn't make it, too.  Thanks for the great
>> advice.
>>
>> I suggest using clipboards.  I can see assembling a checklist and set of
>> speaker bios for each room, so it's available at the table next to the
>> lectern.  You can even attach a pen to the clipboard, so it never gets lost.
>>
>> I bought a bunch of clipboards from Dollar Tree for use with A/V.  We used
>> them to hold our orientation package, to set up the radio signin/signout
>> forms, and any time we needed to organize loose paper.  We mostly bought
>> them to hold our checklists for room teardowns, and that ended up working
>> really well.
>>
>> Lan
>>
>>
>>
>> On Mon, Mar 6, 2017 at 3:43 PM, Bruce A. Bergman <bruceb at fatcity.com>
>> wrote:
>>>
>>> Sadly, I missed SCALE this year -- you guys are making me all nostalgic
>>> and stuff. :)
>>>
>>> I'll just add a comment: any changes to badges which reflect different
>>> levels of admission are not going to make a single whit of difference unless
>>> you add door/area monitors. Trust me, I've been the conference chair of
>>> several very large conferences, and this is an issue I've dealt with time
>>> and time again.
>>>
>>> Speakers do not want to call out attendees who shouldn't in their rooms.
>>> Even when we gave them full carte blanche to enforce the rules, they just
>>> wouldn't do it. We asked why, and the most common answer is that they didn't
>>> want to look like an asshole in front of the other attendees. No matter how
>>> you cut it, the speakers end up looking like the bad guy, and that affects
>>> their mood, their audience's mood, and ultimately your presentations.
>>>
>>> You can have roving monitors who look for folks with the wrong badge and
>>> gently remind them, but that doesn't do much in the long run. The only
>>> solution that ever worked was to have entrance monitors who watch for
>>> correct badges. And yes, this definitely adds a fair amount of overhead.
>>>
>>> We did run with a compromise solution for many years, and that was to
>>> take volunteers from the attendees, and have them sign up as an "ambassador"
>>> for 2-3 sessions. Their job was to stand by the door of the room at the
>>> designated time and check for proper badges. When the presentation was to
>>> start, they went up to the lectern and read a pre-placed biographical
>>> introduction to the audience, and that was it.
>>>
>>> In practice, this worked out really well. The speakers had someone who
>>> kept them on schedule, who did a nice little intro, and who made sure people
>>> in the audience had handouts. The ambassadors liked it because they got to
>>> wear a neat little blue "ambassador" flag on their badge, and we invited
>>> them to a cozy little "welcome" session prior to the start of the
>>> conference, with some little snacks and such. This made them feel special,
>>> and after a year or two, this caught on and we always had more than enough
>>> ambassadors. The benefit to us, as the conference committee, was that we
>>> didn't have to hire or find door monitors. Since the ambassadors were pulled
>>> from the attendees themselves, they did our work for us.
>>>
>>> It's something you might want to consider, if you intend to more strictly
>>> enforce the badge issue.
>>>
>>> Thanks,
>>> Bruce
>>>
>>>
>>>
>>> On 2017-03-06 14:40, Anthony Chow wrote:
>>>
>>> I was passing out the SCALEx15 t-shirt  at the Expo Hall on Saturday.
>>> There was a lady who wanted a T-shirt but she does not even have a badge.
>>> Wonder how she could get into the Expo Hall.
>>>
>>> I think color code the badge for Full Conference and Expo Hall Only is a
>>> good start.  This may not fix the problem entirely but we can apply the
>>> Defence-in-Depth principle to this problem i.e. this will help some what.
>>>
>>> Anthony.
>>>
>>> On Mon, Mar 6, 2017 at 2:07 PM, Caryl Bigenho <cbigenho at hotmail.com>
>>> wrote:
>>>>
>>>> Hi Folks!
>>>>
>>>>
>>>>
>>>> Great show! I'm not surprised to learn about the people misusing the
>>>> Expo Only passes. It is sad that they would do that, but it is a real
>>>> problem! Would it be possible to make the "Expo Only" badges more evident?
>>>> Every way I can think of would be pretty complex... different art work, or
>>>> maybe "Expo Only" in Red instead of black. Or how about a different font for
>>>> the and larger print for the "Expo Only" type? Even that would be a bit
>>>> complex. Maybe just a different color lanyard?
>>>>
>>>>
>>>>
>>>> Also on the topic of badges... If the name badge part of the print out
>>>> could take up 2 adjacent regions so it could be folded in half and the name
>>>> could be seen from both sides it would solve the problem of 50% of the
>>>> people wearing badges that show as blank white cards (the back of the name
>>>> card). It is nice to be able to speak to people by their names, but half the
>>>> time it isn't possible (unless you already know them... but maybe you
>>>> haven't seem them for a while and can't remember their names?). If this is
>>>> done, the fold should be on the lower edge of the badge for easy insertion
>>>> into the badge holder.
>>>>
>>>>
>>>>
>>>> Caryl
>>>>
>>>>
>>>>
>>>> P.S. One of my booth volunteers actually went back and paid for a full
>>>> pass because he felt he wasn't going to do enough in our booth to deserve
>>>> full admission. As it turned out, he was a big help, especially on Sunday
>>>> when several of us had to go over to the OSSIE track and he filled in
>>>> admirably ... overcoming his shyness to really relate to the people who were
>>>> stopping by and asking questions.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ________________________________
>>>> From: Scale-planning <scale-planning-bounces at lists.linuxfests.org> on
>>>> behalf of Mx Siltanen <mrsiltanen at gmail.com>
>>>> Sent: Monday, March 6, 2017 1:35:12 PM
>>>> To: SCALE Planning List
>>>> Subject: [Scale-planning] Expo Pass
>>>>
>>>>
>>>> FYI -
>>>>
>>>> Clearly a number of people were purchasing the expo pass to attend the
>>>> presentations:
>>>>
>>>> "I friend told me that the expo pass is cheaper, I think it's $20, I
>>>> don't know what it's limitations are. The talks I saw today were fantastic,
>>>> total"
>>>>
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